FAQs

All of our gear is waterproof and wipe-clean. We use a non-porous leather alternative called BioThane®, which has been used in the equine industry for decades. It is notably stronger than animal leathers and is renown for its waterproof and wipe-clean properties.

Due to the custom nature of our products, our processing time is 1-2 weeks. This is the time it takes to handcraft your order before it gets shipped, and does not include shipping time. 

We strive to process all orders within this timeframe, processing times may be longer during busy periods, and you will be updated.

Central to our innovative product line is BioThane® webbing, a material that outperforms traditional leather and nylon, making it the cornerstone of our designs.

The unique composition makes our products ideal for any environment, offering resistance to water, mud, and sand. Whether you're hiking the trails or strolling the beach, our gear is designed for easy cleaning and quick drying, promising no mold, no odors, and a longevity that traditional materials can't match.

You can easily rinse the gear with a bit of water if it gets dirty while on a walk with your dog. It air dries in 1-2 minutes, or you can choose to pat dry with a paper towel or cloth.

Video One of the benefits of the Ostrich™ gear is that it can be easily wiped clean. Simply run the collar under the tap with some soap and use your fingers or a cloth to gently remove any dirt. Rinse away any remaining soap residue and dirt with clean water.

If heavily soiled, run it under the tap and use a toothbrush to gently remove any dirt. Take care not to abrasively scratch the product.

Do not use any harsh chemicals, bleach, or alcohol to clean the products. Additionally, do not machine wash the products as they may scratch and/or damage your machine. 

Additionally, just like how scratching animal leather abrasively shows discoloration, our printed vegan leather behaves similarly – a testament to its natural charm.

Shipping rates are calculated at checkout.

You will receive a tracking number once your order ships. Most orders are delivered within 1 - 5 business days depending on your location. Couriers often take longer to deliver the shipments during peak times.

International shipping is calculated at checkout based on your location. All shipping is tracked and you will receive a tracking number once your order ships. Most orders are delivered within 5 - 10 business days. Couriers often take longer to deliver the shipments during peak times.